When you buy from GemCity.co you always get a quality handcrafted jewelry made by our talented artisans. Each of our pieces are made one at a time in our shop by amazing and creative hands. We take so much pride doing our handcrafting work with a lot of love, so we can give you the best piece of jewelry you deserve.

We are a team of happy people who love what we do, every order we receive from you is delivered with love, passion and excitement. Our team is built on satisfying you and nothing less. We really appreciate and love you for taking us along on your journey.

- 2 to 3 business days
After you place an order, our happy jewelry artists will work assiduously to craft your own GemCity.co jewelry. We would like you to allow 2-3 business days to work on your order because we handcraft every order with love and to give you satisfaction. 

We are dedicated to seeing that our customers are satisfied with their one in a million pieces. We cherish our customers, we hold them dear in our hearts and there is nothing we will not do to ensure you have an unforgettable shopping experience.

If you are not satisfied (which we doubt will happen because we work so hard to see you get the perfect craft you desire), we will either do it again or you get your money back. Either way you win! All you have to do is contact us and we will hook you up asap!

We accept returns on items we sell that you are not satisfied with – even personalized items. Our job is to make you the jewelry you love and desire. We don’t cover return shipping cost at this time.

We will adjust it for you right here in the studio as soon as we receive it. But ensure you send us a note first to set it up for you.